Accreditation Manager

20 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

About This Role


As a key member of our organization, you will play a critical part in supporting the delivery of high-quality service to our customers. Your role will involve accurate preparation and execution of lender accreditation related data and updating our CRM system with correct information. You will be responsible for providing leadership and oversight to team members to ensure we deliver on our customer promises.

This is an exciting opportunity for someone who is looking for a new challenge. As the Accreditations Team Leader, you will have the ability to deal with complex inquiries from our customers and support the team in providing great customer outcomes. You will also be responsible for providing reporting and feedback to our sales teams and participating in accreditations and wider business projects.


The ideal candidate will have a positive attitude, excellent communication skills, and experience in customer service and relationship management. They will be able to work in a fast-paced environment and be adaptable to change. If you are looking for a new challenge and want to be part of a dynamic team, please read on to learn more about this opportunity.


Key Responsibilities

  • Providing Exceptional Customer Service
    • You will be responsible for providing regular communication to our customers via phone, email, and other means to ensure their needs are met.
    • You will also be responsible for supporting the team in providing great customer outcomes.
  • Accreditation Tasks
    • You will be responsible for collecting, checking, and uploading all required documentation.
    • You will also be responsible for preparing accreditation envelopes for new and existing customers.
  • Reporting and Feedback
    • You will be responsible for providing reporting and feedback to our sales teams.
    • You will also be responsible for participating in accreditations and wider business projects.
  • Leadership and Oversight
    • You will be responsible for providing leadership and oversight to team members.
    • You will also be responsible for ensuring that we deliver on our customer promises.

Requirements

  • Candidate Profile
    • We are looking for someone who has a minimum of 4-5 years' experience in customer service and relationship management.
    • They should have excellent communication skills and be able to work in a fast-paced environment.
    • The ideal candidate will have a positive attitude, be adaptable to change, and be able to think outside the box.
  • Skills and Qualifications
    • We require the following skills and qualifications:
    • Customer Service Experience: A minimum of 4-5 years' experience in customer service and relationship management.
    • Communication Skills: Excellent communication skills and the ability to communicate effectively with customers and team members.
    • Leadership and Oversight: The ability to provide leadership and oversight to team members.
    • Adaptability: The ability to adapt to change and be flexible in a fast-paced environment.

Benefits

  • Flexibility and Balance
    • We offer a hybrid and flexible working arrangement that allows you to tailor your work week to suit your lifestyle.
  • Family and Wellbeing
    • We offer 12 days of personal leave to allow you to take time off when life happens.
    • We also offer wellbeing support through our employee assistance program (EAP).
  • Growth and Development
    • We offer learning and development programs to help you grow your skillset and advance your career.
  • Community
    • We have a strong focus on community and offer opportunities for you to volunteer and give back to your community.

Our Culture

We are committed to building a workplace where everyone feels valued, respected, and supported. We believe that diversity and inclusion are key to our success and strive to create a culture where everyone can thrive.


Seniority Level

This is an Associate level position.


Employment Type

This is a contract role.


Job Function

This role is in Customer Service.

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