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Customer Service Representative

2 months ago

Whitehorse, Australia Manpower Australia Full time
Job Summary

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Manpower Australia. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service Activities
    • Clarify and process loan set bookings in a timely and efficient manner.
    • Enter consignment set cases and replenish consignment sets to meet customer demands.
    • Invoice loan set and consignment operations, including problem-solving and communication with customers.
    • Carry out customer order entry and maintenance to ensure accurate and up-to-date information.
    • Liaise with couriers to track and resolve any issues related to carrier distribution services.
    • Facilitate repair and repair loaner system to minimize downtime and ensure customer satisfaction.
    • Review and process credits to ensure accurate and timely payment.
    • Process internal orders as required to meet business needs.
    • Monitor and action daily and weekly reports to identify areas for improvement and optimize customer service.
    • Ensure all monthly responsibilities are completed during the month to meet business objectives.
    • Ensure correct authorization is obtained with appropriate documentation to meet regulatory requirements.
    • Ensure purchase orders are received and invoices are processed within one month of the surgery date to meet business needs.
    • Manage customer inquiries and provide detailed and accurate product information to meet customer needs.
    • Timely communication to internal staff regarding potential sales and market intelligence to inform business decisions.
    • Actively assist the loan sets team to ensure seamless customer service.
    • Other projects as may be required to meet business objectives.
    Requirements
    • Excellent communication and interpersonal skills to effectively interact with customers and internal staff.
    • Strong problem-solving and analytical skills to resolve customer issues and improve business processes.
    • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
    • Proficiency in using technology to manage customer data and process transactions.
    • Knowledge of customer service principles and practices to deliver exceptional customer experiences.