Sonder Active Care Specialist

3 weeks ago


Canberra, ACT, Australia at Sonder Full time

Sonar is a pioneering active care technology company dedicated to enhancing the wellbeing of individuals in various organisations. Our cutting-edge mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios.

Accredited by the Australian Council on Healthcare Standards, our platform offers leaders valuable insights to address tomorrow's wellbeing challenges today. We have recently completed a successful Series B capital raise, positioning us for exciting growth opportunities worldwide.

  • We serve over 500,000 eligible members across multiple countries
  • A diverse team of 200+ professionals, including an extensive on-the-ground responder network
  • We are trusted by major corporations, education providers, and government agencies
  • Winner of the 2021 AFR BOSS #1 Most Innovative Company (Technology)
The Role

This role involves being part of Sonar's Response Network as a 24/7 safety and wellbeing service provider. At the heart of our operation is our Response Network of highly trained Sonar Responders who offer in-person support to our members when they need it, coordinating with our Support Centre.

This opportunity is perfect for serving or former workers within identified industries, offering flexibility to maintain a work-life balance while enjoying your on-call capacity. Ideally based in or around Canberra, you'll be part of the Sonar Responders Network working in a casual capacity.

Sonar Responders operate on a flexible 24-hour on-call roster, making this an exciting chance for the right individuals to build and expand the network in Australia from the ground level. Your experience in decision-making, response, empathy, and a drive to assist others will be crucial for success and satisfaction in this role.

You will be free to nominate your hours of availability and receive generous remuneration for both on-call readiness and incident response.

When required, you will assist the Area Manager in:

  • Recruiting, training, and managing Sonar's critical incident response capability within your area
  • Conducting stakeholder engagement to support Sonar's business and operational outputs as directed
  • Providing input to operational procedures and network management
  • Conducting emergency and non-emergency support responses as needed to support the network of responders in your area
About Us

We're seeking experienced professionals from the military, law enforcement, mental health sector, or emergency services industries who share our passion for assisting people in need. You should be confident in assessing critical situations and determining the next steps. Empathy is essential.

Our ideal candidate has recent or current experience within emergency services, military, and/or security-related work in Australia, along with a strong local network of contacts.

Key skills include high self-awareness, motivation, and self-management, prioritisation, acting on key issues, and making quick decisions while displaying interpersonal sensitivity.

Flexibility to work a varied on-call roster is also crucial. If you believe this role aligns with your values and expertise, we invite you to explore further.

Please note that all successful candidates will need to complete a National Police Check and Working with Children's Check. If you've recently obtained these clearances, kindly indicate so in your application.



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