Service Delivery Manager

4 days ago

Sydney, New South Wales, Australia Optus Full time
Job Description

We are seeking a highly skilled Service Delivery Manager to join our team at Optus. This role is responsible for driving customer and employee experience excellence and continuous improvement within the EB Delivery business, with a particular focus on ServiceNow.

The ideal candidate will have a strong emphasis on governance, operational alignment, and process improvement, ensuring the successful delivery of key outcomes for both the business and enterprise clients. Effective stakeholder engagement and leadership are crucial to driving transformation and optimising service delivery.

Your Key Responsibilities

  • Facilitate forums, track actions, and ensure decisions are implemented effectively.
  • Build and maintain positive relationships with internal stakeholders to ensure alignment with business priorities.
  • Identify and implement initiatives to improve customer and employee experience, using insights from feedback and satisfaction metrics.
  • Optimise ServiceNow to improve efficiency and platform performance.
  • Develop and maintain clear process documentation to support compliance and operational improvements.
  • Lead and drive improvement projects, ensuring timely and successful delivery within scope and budget.

Requirements and Qualifications

  • Relevant qualification or demonstrated experience in client delivery, CX, or operational management.
  • Experience with ISO standards and ITIL in a managed or shared services capacity.
  • Strong skills in Microsoft Word, PowerPoint, and Teams, with hands-on experience in ServiceNow. ITIL V3 or ITIL4 Foundation certification is desirable.
  • Experience in governance, including process documentation and compliance with ISO standards.
  • Excellent relationship-building, negotiation, and engagement skills, with the ability to simplify complexity for business partners.
  • Ability to act decisively, prioritise competing demands, and deliver high-quality outcomes within agreed timeframes.
  • A client-first approach, accountability and ownership mentality, integrity, and the ability to work effectively across different organisational functions and levels.

About Us

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

  • Service Delivery Manager

    4 days ago

    Sydney, New South Wales, Australia Iron Mountain Full time

    Role OverviewWe are seeking a highly experienced SERVICE DELIVERY MANAGER to join our team. As a Service Delivery Manager, you will be responsible for managing the delivery of projects in the prescribed time, budget, and quality standards.About the JobManaging internal and external stakeholders to achieve project objectives.Developing project plans including...

  • Service Delivery Manager

    3 days ago

    Sydney, New South Wales, Australia Support Umbrella Group Full time

    Job Description:The Practice Manager plays a critical role in ensuring the efficient delivery of NDIS services. Key responsibilities include monitoring and managing service delivery, coordinating with Team Leaders and Support Coordinators, and supervising staff.You will work closely with our Operations Manager to optimize processes, develop policies and...

  • Delivery Service Manager

    4 days ago

    Sydney, New South Wales, Australia West Recruitment Pty Ltd Full time

    **About Us**West Technology has been retained to recruit for an Australian owned MSP that continues to experience sustained growth. Founded in 2008, this IT service provider offers IT support, cloud & data solutions as well as design and consultancy services to a diverse client base throughout the region.**Your New Role**Due to sustained growth, an...

  • Technical Service Delivery Manager

    6 days ago

    Sydney, New South Wales, Australia Vanderlande Industries GmbH Full time

    About Your Career GrowthWe are committed to helping our employees achieve their full potential and grow their careers within the organization.As a Technical Service Delivery Manager at Vanderlande Industries, you will have access to a range of opportunities for professional development, including training programs, workshops, and networking events.You will...

  • Service Delivery Manager

    4 days ago

    Sydney, New South Wales, Australia Macquarie Bank Limited Full time

    Service Delivery Manager | Technology OperationsOur Digital, Data, Reporting and Transformation team is dedicated to building new services within a cloud-first ecosystem. By leveraging product development principles, we provide innovative solutions to multiple business groups. We operate in a collaborative and autonomous environment where team members are...

  • Service Delivery Manager

    5 days ago

    Sydney, New South Wales, Australia Macquarie Bank Limited Full time

    Service Delivery Manager | Technology OperationsOur Digital, Data, Reporting and Transformation team is dedicated to building new services within a cloud-first ecosystem. By leveraging product development principles, we provide innovative solutions to multiple business groups. We operate in a collaborative and autonomous environment where team members are...

  • IT Service Delivery Manager

    12 hours ago

    Sydney, New South Wales, Australia Squadron Energy Group Full time

    Add expected salary to your profile for insightsSquadron Energy is Australia's leading renewable energy company that develops, operates and owns renewable energy assets in Australia. With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia's clean energy future.We...

  • IT Service Delivery Manager

    2 days ago

    Sydney, New South Wales, Australia HSO Enterprise Solutions GmbH Full time

    Job Title: Modern Workplace Engineer - IT Service Delivery ManagerAbout Us:HSO Enterprise Solutions GmbH is a leading provider of innovative IT solutions. Our mission is to deliver exceptional service to our clients and stay at the forefront of industry developments.Role Overview:We're seeking an experienced IT Service Delivery Manager to join our team. In...

  • Service Delivery Manager

    10 minutes ago

    Sydney, New South Wales, Australia Monash University Full time

    Take the next step. Be part of something bigger at Suncorp.Great opportunity to lead a talented Service Delivery team within Insurance & Enterprise TechnologySydney, Brisbane or Melbourne location with great WFH flexibilityAbout the roleThe Service Delivery Manager is a key member in the Service Delivery team working to ensure the smooth operation of the IT...

  • Service Delivery Manager

    2 days ago

    Sydney, New South Wales, Australia Tyro Payments Full time

    As a Service Delivery Manager at Tyro Payments, you'll be responsible for delivering exceptional customer service to businesses across Australia. Your role will involve managing a team of customer service representatives, ensuring that all customer inquiries are resolved in a timely and efficient manner.You'll also be responsible for implementing process...

  • Service Delivery Manager

    4 minutes ago

    Sydney, New South Wales, Australia Amazon Full time

    Job ID: 2845915 | Amazon Australia Services, Inc - C99At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small...

  • Technical Service Delivery Manager

    7 hours ago

    Sydney, New South Wales, Australia Hamilton Barnes ? Full time

    The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service. As a Technical Service Delivery Manager, you will be responsible for managing the delivery of technical services to clients, ensuring high-quality results, and maintaining strong relationships with clients...

  • IT Service Delivery Manager Position

    5 hours ago

    Sydney, New South Wales, Australia Squadron Energy Group Full time

    Squadron Energy Group, a leading Australian renewable energy company, is seeking an experienced IT Service Delivery Manager to oversee key functions within the IT team and enable delivery of high-quality service to end-users.This customer-facing role requires establishing and managing expectations of the business, engaging peers within the IT team, and...

  • Service Delivery Manager

    2 days ago

    Sydney, New South Wales, Australia Systal Technology Solutions Full time

    Systal Technology Solutions provides strategic technology services for enterprise businesses, managing complex networks across 93 countries. As our Lead Service Delivery Manager, you will be responsible for overseeing the end-to-end delivery of network services to clients, ensuring operational excellence, customer satisfaction, and continuous service...

  • Service Delivery Manager

    2 days ago

    Sydney, New South Wales, Australia West Recruitment Pty Ltd Full time

    About Your New RoleThis exciting leadership position involves overseeing a team of 7 direct reports and reporting directly to the CEO.You will be responsible for ensuring customer delivery focus remains unparalleled.Work closely with the CEO to drive strategic direction and ensure delivery.Oversee end-to-end service delivery, guaranteeing company standards...

  • Service Delivery Manager

    2 days ago

    Sydney, New South Wales, Australia Philips Iberica SAU Full time

    About the RoleWe are looking for an experienced Operations Coordinator to join our team. In this role, you will be responsible for coordinating and scheduling resources to ensure seamless service delivery to our customers.The successful candidate will have excellent organizational skills, be able to work under pressure, and possess a strong focus on customer...

  • Cloud Services Delivery Manager

    6 hours ago

    Sydney, New South Wales, Australia Optus Full time

    About the RoleWe are seeking a highly skilled Tier 2 Technical Cloud Specialist to join our Cloud and Data Centre team. As a key member of our team, you will deliver exceptional solutions to our Enterprise and Government customers.Your primary responsibility will be to manage and support a range of technologies, including VMware, vSphere, vCenter, Microsoft...

  • Service Delivery IT Manager Role

    5 hours ago

    Sydney, New South Wales, Australia Squadron Energy Group Full time

    We're looking for a skilled IT Service Delivery Manager to join our dynamic team at Squadron Energy Group. This exciting role offers the opportunity to lead and manage multiple projects simultaneously while delivering exceptional service to our end-users.The ideal candidate will have strong leadership skills, excellent communication abilities, and experience...

  • Customer Service Delivery Manager

    2 days ago

    Sydney, New South Wales, Australia MedHealth Full time

    **About MedHealth**We are a leading health, medical and employment enterprise with over 3,500 people across Australia. We value diversity, equality and inclusion in our workplace.Our Compulsory Third Party (CTP) division is seeking an experienced professional to play a key role in delivering exceptional customer service and driving business growth.As a...

  • Manager Service Delivery

    2 weeks ago

    Sydney, New South Wales, Australia ClearCompany Full time

    Well respected Australian healthcare company seeks dynamic leader to drive change of their technical support initiatives.Will manage 2 teams in help desk and field support technicians as well as make key hires.Will oversee a reorganization with proper ITIL methodology.The role Will hire an enthusiastic, highly-motivated, and well experienced Service Desk...