Senior Service Engineer

2 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time

Job Summary

The Senior Service Engineer, Production Readiness role is a critical position within the Westpac Group, responsible for leading Production Readiness activities for projects according to Westpac standards and practices.

Key Responsibilities

  • Service Readiness: Ensure that solutions delivered into the production environment are designed for Run/Operations, with all Service Management non-functional requirements implemented as required and all Service Management Policies and Standards adhered to as expected.
  • Production Readiness: Ensure projects are operationally ready prior to implementation and that Run/Operations teams are ready to accept any new change or solution into production and are enabled to effectively support services provided by the solution.
  • Engineering Readiness: Ensure that solutions delivered into the production environment have IT NFRs applied and where possible automation is built in as part of the solution.
  • Target Architecture: Ensure that solutions delivered into the production environment address technology debt and roadmap compliance.
  • Compliance & Risk: Ensure early identification and proactive remediation of issues and Findings impacting potential delivered Service Risk, ultimately minimising delivered Service Risk into production and/or enabling Run/Operations teams to establish sufficient mitigating controls before delivery of Service Risk into production.

What We Offer

  • A supportive culture and diverse, inclusive, and accessible workplaces, branches, products, and services for our customers, employees, and community.
  • Competitive remuneration and a great culture.
  • Access to banking, wealth, and insurance benefits.
  • Opportunities for career growth and development.
  • A flexible and supportive work environment.

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