Medical Liaison

6 days ago

Melbourne, Victoria, Australia beBeeMedicalLiaison Full time

Join us as a Medical Liaison where you will be the first point of contact for our patients, embodying a welcoming and professional demeanor at all times. As our patient liaison, you will be responsible for ensuring a seamless experience from check-in to check-out, providing exceptional customer service and support to our patients and their families.

Job Description

We are seeking an experienced and skilled Medical Liaison to join our team in Melbourne. The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. This is a unique opportunity to make a real difference in the lives of our patients and contribute to the growth and development of our organization.

The ideal candidate will have a strong background in customer service, with previous experience working in a healthcare setting. They will be highly organized, efficient, and able to multitask with ease, with a strong attention to detail and ability to maintain confidentiality. The successful candidate will also be required to work flexible hours, including evenings and weekends, and be available to cover shifts within a 45-minute notice when needed.

  • Patient Check-In, Registration, and Check Out
    • Welcome patients and visitors, ensuring a warm and professional first impression.
    • Verify patient identity, and required documentation.
    • Assist patients with completing registration and intake forms as needed.
    • Manage scheduling, cancellations, and rescheduling of appointments.
    • Educate patients on post-scan expectations.
  • Communication and Coordination
    • Serve as a liaison between patients, providers, technologists, and clinical staff.
    • Ensure the front desk area is organized, stocked, and operates efficiently.
  • Customer Service Excellence
    • Address patient concerns or complaints with empathy and professionalism.
    • Encourage patient feedback and foster a positive clinical experience.
    Requirements

To be considered for this role, applicants must possess:

  • At least 1+ year in customer service, preferably in a healthcare or related field.
  • Initiative: A self-starter who takes ownership of their training and development.
  • Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
  • Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
  • Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
  • Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
What We Offer

We offer a comprehensive benefits package, including:

  • An opportunity to make a positive impact on people's lives and their health.
  • Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way.
  • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it.
  • Retirement made easy We offer superannuation to our employees to help you save for the future, with company contributions to support your financial goals.
  • We offer a competitive hourly wage ranging from $27- $40 (negotiable), depending upon experience.

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