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Implementation Strategist

3 weeks ago

Cremorne, Australia beBeeImplementation Full time $100,000 - $120,000
Job Title: Implementation Consultant

This role supports the Implementation Manager in achieving all departmental KPIs through successful Consulting and Implementation services to clients. The consultant will work with internal and external stakeholders to develop executable plans, provide best practice solutions, and successfully implement products within required timeframes.


Key Responsibilities:
  • Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
  • Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
  • Provide best practice solutions based on customer defined business needs and business rules.
  • Successfully implement products and associated services within required timeframes.
  • Communicate with client throughout Implementation lifecycle – including face-to-face, written and verbal communication.
  • Anticipate, identify and analyze risks, problems and opportunities – establishing priorities and efficiently allocating and utilizing resources for resolutions.
  • Apply project methodology – planning, follow-up, reporting and quality assurance.
  • Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
  • Successfully communicate at all levels of seniority in all mediums, and display personal integrity and professionalism in all dealings with colleagues and clients.
  • Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product.
  • Demonstrate high-level customer service across all internal and external stakeholders, in a fast-paced and high-pressured environment.
  • Develop and maintain good working relationships with other associates in accordance with organizational values.
  • Ensure cooperation and sharing of skills and expertise.
  • Ensure all relevant issues and activities are entered into management systems.
  • Achieve team and individual KPIs.
  • Responsible for driving own personal development plan.
  • Anticipate risk and capture on the implementation risk and issues register, actioning accordingly and escalating to management where required.
  • Conduct post-implementation reviews, share learnings and ensure as part of continuous improvement requirements.

Requirements:
  • Excellent consulting and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills.
  • Ability to work collaboratively as part of a team.
  • High level of initiative and motivation.
  • Flexibility and adaptability.
  • Proficiency in MS Office applications.
  • Ability to prioritize tasks and manage time effectively.