Customer Service Representative

1 week ago


Ingle Farm, South Australia Australia Post Full time

About Australia Post, we strive to deliver exceptional service to our customers and make a positive impact on the community.

Key Highlights:

  • Competitive salary of $27.48 per hour, increasing to $29.37 after 3 months probation + 12% Superannuation
  • Extensive training program (up to 5 weeks) for new employees
  • Permanent part-time position working 25 hours a week with rotating roster from Monday to Friday between 8:45 AM - 5:06 PM

Job Responsibilities:

  1. Deliver outstanding customer service experiences by understanding and meeting the needs of customers
  2. Process transactions accurately and efficiently, including handling cash, cheques, credit cards, and EFTPOS
  3. Provide identity services such as Australian Passport Interviews
  4. Promote products and services through up-selling and cross-selling, merchandising, and other promotional activities
  5. Assist with mail lodgements and associated costs
  6. Build strong relationships with customers by understanding their needs and preferences
  7. Contribute to administrative tasks such as stocktaking and record maintenance

Requirements:

  • Previous experience in customer service and/or cash handling is highly desirable
  • Ability to lift up to 16kgs of mail regularly and stand for extended periods

What We Offer:

  • A supportive and inclusive work environment where everyone feels valued and empowered
  • Ongoing training and development opportunities to help you grow in your career
  • A comprehensive benefits package that includes superannuation and more

We are committed to creating a workplace that reflects the diversity of the communities we serve. We encourage applications from people of all ages, genders, and backgrounds.



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