Customer Service Representative
1 week ago
About Australia Post, we strive to deliver exceptional service to our customers and make a positive impact on the community.
Key Highlights:
- Competitive salary of $27.48 per hour, increasing to $29.37 after 3 months probation + 12% Superannuation
- Extensive training program (up to 5 weeks) for new employees
- Permanent part-time position working 25 hours a week with rotating roster from Monday to Friday between 8:45 AM - 5:06 PM
Job Responsibilities:
- Deliver outstanding customer service experiences by understanding and meeting the needs of customers
- Process transactions accurately and efficiently, including handling cash, cheques, credit cards, and EFTPOS
- Provide identity services such as Australian Passport Interviews
- Promote products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assist with mail lodgements and associated costs
- Build strong relationships with customers by understanding their needs and preferences
- Contribute to administrative tasks such as stocktaking and record maintenance
Requirements:
- Previous experience in customer service and/or cash handling is highly desirable
- Ability to lift up to 16kgs of mail regularly and stand for extended periods
What We Offer:
- A supportive and inclusive work environment where everyone feels valued and empowered
- Ongoing training and development opportunities to help you grow in your career
- A comprehensive benefits package that includes superannuation and more
We are committed to creating a workplace that reflects the diversity of the communities we serve. We encourage applications from people of all ages, genders, and backgrounds.
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