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Mid-Level Software Technical Support Specialist
3 weeks ago
Software Support Specialist: We are seeking a skilled Software Technical Support Engineer to join our Pacific Zone ANZ team.
This is a mid-level position requiring 1-2 years of experience in Application Support functions.
Key Responsibilities:- Ownership, investigation, and resolution of complex software issues
- Accurate and timely documentation of activities and findings in case management systems
- Contribution to digital self-help materials promoting faster problem resolution for customers
- Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
- Ability to demonstrate understanding of Windows operating system, networking concepts, and security
- Knowledge of general Windows operating system tools and commands helping with diagnosing and troubleshooting software
As a Software Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers.
You will work closely with cross-functional teams to resolve complex software issues and provide accurate and timely documentation of activities and findings.
Additionally, you will contribute to the development of digital self-help materials to promote faster problem resolution for customers.
