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Guest Experience Specialist
3 weeks ago
IHG Hotels & Resorts is committed to providing exceptional guest experiences through our personalized service and attention to detail.
Job SummaryWe are seeking a skilled Guest Experience Specialist to join our team at InterContinental Sorrento Mornington Peninsula. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a warm and welcoming experience for all our visitors.
In this role, you will:
- Provide a personalized welcome to our guests, setting the tone for a memorable stay
- Assist guests with luggage, transportation, and other needs, ensuring their comfort and convenience
- Anticipate and meet the needs of our guests, offering tailored recommendations and solutions
- Work collaboratively with the front office team to ensure seamless service delivery
Key responsibilities of this role include:
- Welcoming guests and providing personalized service to ensure a warm and welcoming experience
- Assisting guests with luggage, transportation, and other needs, ensuring their comfort and convenience
- Anticipating and meeting the needs of our guests, offering tailored recommendations and solutions
- Collaborating with the front office team to ensure seamless service delivery
To be successful in this role, you will need:
- An unrestricted driver's license (manual preferred)
- The ability to lift, pull, and push large objects up to 23kg
- Excellent communication skills, with the ability to engage with guests from diverse backgrounds
- Strong problem-solving skills, with the ability to turn issues into opportunities
- Literacy and basic computer skills, with a good understanding of reading, writing, and math