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Guest Experience Specialist

3 weeks ago


Mornington, Australia IHG Hotels & Resorts Full time

IHG Hotels & Resorts is committed to providing exceptional guest experiences through our personalized service and attention to detail.

Job Summary

We are seeking a skilled Guest Experience Specialist to join our team at InterContinental Sorrento Mornington Peninsula. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a warm and welcoming experience for all our visitors.

In this role, you will:

  • Provide a personalized welcome to our guests, setting the tone for a memorable stay
  • Assist guests with luggage, transportation, and other needs, ensuring their comfort and convenience
  • Anticipate and meet the needs of our guests, offering tailored recommendations and solutions
  • Work collaboratively with the front office team to ensure seamless service delivery
Responsibilities

Key responsibilities of this role include:

  • Welcoming guests and providing personalized service to ensure a warm and welcoming experience
  • Assisting guests with luggage, transportation, and other needs, ensuring their comfort and convenience
  • Anticipating and meeting the needs of our guests, offering tailored recommendations and solutions
  • Collaborating with the front office team to ensure seamless service delivery
Requirements

To be successful in this role, you will need:

  • An unrestricted driver's license (manual preferred)
  • The ability to lift, pull, and push large objects up to 23kg
  • Excellent communication skills, with the ability to engage with guests from diverse backgrounds
  • Strong problem-solving skills, with the ability to turn issues into opportunities
  • Literacy and basic computer skills, with a good understanding of reading, writing, and math