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Wealth Management Specialist
2 weeks ago
Immerse yourself in the world of wealth management and take on the challenge of delivering exceptional client experiences.
Job DescriptionAs a Client Service Consultant, you will be part of a national team of experts who connect with clients and Financial Advisors to resolve their issues efficiently. You will work alongside Financial Advisors to assist with the delivery of financial products and services, utilizing advanced systems to manage communication via live chat and phone calls.
Your ability to ask insightful questions and provide effective solutions will enable you to resolve client issues in real-time. Additionally, you will identify and escalate issues to supervisors, look for opportunities to improve our best practice guides, and direct queries to support teams as needed.
Required Skills and QualificationsTo succeed in this role, you will need:
- 1+ year of experience in wealth management, superannuation, or related fields within a contact centre environment
- High accuracy and typing skills for effective use of live chat platforms
- Critical thinking skills to navigate and resolve complex client issues, providing advice on our products and services
- Excellent customer service skills with empathy and timely query resolution
We offer:
- Hybrid and flexible working arrangements
- One wellbeing leave day per year and up to five additional days based on tenure
- Up to 20 weeks paid parental leave and support for transitioning to parenthood
- Paid volunteer leave and donation matching
- Benefits supporting physical, psychological, and financial wellbeing
- Access to learning and development opportunities
Banking and Financial Services is our technology-driven retail bank that supports clients in achieving their goals, whether buying a home, growing a business, or investing to manage wealth.
We foster a diverse, equitable, and inclusive workplace, welcoming applicants from all backgrounds and identities. We are committed to providing reasonable adjustments during recruitment and employment, ensuring equal opportunities for everyone.