Retail Operations Manager

2 months ago


Melbourne City Centre, Victoria, Australia coles Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our Coles Express team. As an Assistant Manager, you will play a key role in supporting the Site Manager in driving business growth, improving customer satisfaction, and maintaining a safe and efficient work environment.

About You
  • You will have a strong background in retail operations, with experience in managing teams, driving sales growth, and improving customer satisfaction.
  • You will be able to work varied site trading hours, including weeknights and weekends, and be flexible to meet the needs of the business.
  • You will have excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • You will be able to work towards targets that include fuel volume, shop sales, safety, mystery shop scores based on service, standards, and customer priority.
  • You will have a strong attention to detail, with the ability to maintain high standards of store presentation, stock management, and team member coaching and training.
Key Responsibilities
  • Assist the Site Manager in business development, administration, store presentation, stock management, and team member coaching and training.
  • Work towards targets that include fuel volume, shop sales, safety, mystery shop scores based on service, standards, and customer priority.
  • Undertake merchandising and rotation of stock, ensuring site presentation standards are always met.
  • Assist with console operation and maintain accurate records.
  • Look ahead, energize your team, and deliver with pride, ensuring safety and customer service are your main priorities.

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