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Leading Retail Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeManager Full time $90,000 - $120,000

**Job Overview**

UMENCO is currently recruiting a retail professional to oversee the smooth operations of their contemporary ready-to-wear brand's retail stores across Victoria.

The ideal candidate will play a pivotal role in ensuring each location delivers its financial targets by identifying opportunities for improvement in service, productivity and sales performance, while maintaining the highest standards of customer experience and brand presentation.

Key responsibilities include:

  • Driving sales and business development through tailored seasonal strategies, CRM initiatives and performance management.
  • Supporting store managers in achieving sales KPIs, managing reporting and analysis of results, and providing insights to inform business decisions.
  • Ensuring compliance with operational requirements, including roster management, expense monitoring, and stock security procedures.
  • Championing the brand's service benchmarks and building loyalty through VIP programs, personalised styling, and client development activations.

**Required Skills and Qualifications**

To be successful in this role, you will need:

  • Strong leadership skills, with the ability to motivate and coach teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A comprehensive understanding of the Australian fashion industry and the ability to balance commercial objectives with team development.

**Benefits**

This is an excellent opportunity to join a dynamic and innovative company, with a focus on sustainability and community values.

As a Retail Cluster Manager, you will have the chance to develop your career and make a real impact on the success of the brand.

**Others**

The role requires a strong focus on customer experience, with a commitment to delivering exceptional service and building loyalty through VIP programs and client development activations.

Alongside customer focus, the Retail Cluster Manager plays an instrumental role in training and development, ensuring induction, onboarding and continuous training programs are effectively delivered to empower teams with the knowledge and skills they need to succeed.