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Healthcare Operations Platform Implementation Specialist
1 month ago
Transforming Healthcare Outcomes with Our Connected Platform
Our client is a leading provider of connected healthcare operations platforms, trusted by thousands of customers worldwide. They are committed to improving healthcare outcomes and are seeking a skilled Implementation Consultant to join their team in Melbourne.
About the Role
The Implementation Consultant will be part of a team responsible for the successful implementation of our suite of workforce management and Risk and Compliance applications. This role requires a proactive approach to problem-solving, attention to detail, and a commitment to delivering exceptional service to clients.
Key Responsibilities
- Responsible for the successful implementation of our suite products.
- Manage the change journey alongside the customer.
- Accurately take requirements relating to the setup and configuration of the required products.
- Configure the products in line with best practices and methodology.
- Deliver presentations and demonstrations as required.
- Report on the progress of implementation projects to the Consulting Manager, maintain and update project reporting documentation.
- Plan and manage user-level requirements workshops – capturing the business needs and documenting them in a suitable format to reflect the Implementation Objectives.
- Provide input to project governance.
Desirable Skills and Experience
- Experience within the health sector (Acute or Aged Care).
- Experience as an implementation consultant in workforce management.
- A technology background is desirable with experience gained in implementing and integrating software either in a client or vendor role.
- Experience desirable as a rostering practitioner, gained preferably in a health (Acute or aged care) environment.
- Experience in participating in requirements gathering workshops (planning, leading and meeting documentation).
- Experience in delivering product training, both one-to-one and in small groups.
- Experience in writing user requirements and specification for development.
Keywords
- Civica
- Sai360
- Workday
- Dayforce
- RosterOn
- PCMS (procurement Contract Mgt System)
- Kronos
- Aurion
- Tambla
- HRIS
- WFM
- Compliance
- Rostering
- Allocate
- Global Health
