APS 3 Participant Support Officer

4 weeks ago


Ipswich, Australia face2face Recruitment Full time

About the Role:

The APS 3 Participant Support Officer will undertake a range of administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.


Duties:

  • Provide counter/reception support for the local office including enquiries in the self-help kiosks and online support.
  • Manage the team's shared inbox, appointments and telephone enquiries.
  • Coordinate appointments with the use of office facilities and ensure facilities are accessible for stakeholders.
  • Undertake research and investigation activities and prepare associated reports and correspondence.
  • Undertake a range of data entry activities and ensure follow-up is completed.
  • Receive and record complaints and other feedback in the client's business systems.


Benefits:

  • A healthy, safe, and diverse work environment.
  • Continuous employee support.
  • Opportunities for career development.


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