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Customer Onboarding Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time

We are seeking a professional to join our dynamic team as a Customer Onboarding Specialist. This role will focus on delivering exceptional implementation experiences, driving customer adoption, and ensuring the success of customised solutions for our clients.

Job Description

  • This is an exciting opportunity for a proactive, detail-oriented individual with a passion for problem-solving and process improvement. The successful candidate will be responsible for leading end-to-end implementation projects, from kick-off to go-live, across multiple stakeholders.

  • Key responsibilities include translating business objectives into action plans, partnering with customers to align goals with product capabilities, and delivering structured onboarding and training sessions tailored to client needs.

  • The ideal candidate will have a strong project management background, excellent communication skills, and a natural bias for execution. Experience in SaaS or enterprise tech is highly desirable.

Required Skills and Qualifications

  • Minimum 3 years' experience in onboarding, implementation, or customer success.

  • Strong project and stakeholder management skills.

  • Confident communicator and facilitator, comfortable leading change in complex organisations.

  • Commercial mindset and customer-first approach.

Benefits

  • 85%+ customer adoption milestone achievement.

  • 80%+ re-adoption success rate for at-risk accounts.

Becoming Part of Our Team

  • Take ownership of your work and influence our growth goals.

  • Work at pace with a fast-growing organisation that can build and iterate quickly.

  • Create difference by identifying and implementing positive change.

  • Be part of a key role with massive impact, advocating and championing us in the market.

  • Grow with us, owning your career path and influencing our future.

  • Mentorship matters, learn from a supportive and experienced manager.

Why Choose Us?

  • We're an equal opportunities employer, welcoming applications from all backgrounds, communities, and industries.