Customer Experience Ambassador

7 days ago


Mackay, Queensland, Australia Minor Hotels Full time
About Minor Hotels

Minor Hotels is a leading international hotel owner, operator and investor with a diverse portfolio of over 530 properties. We operate in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Our Australian and New Zealand operations are a proud leader in strata titled accommodation management, with numerous hotels, resorts and residential apartment buildings throughout the region.

Job Summary

We are seeking a skilled Guest Service Agent to join our team at Oaks Mackay Rivermarque Suites and Oaks Mackay Carlyle Suites. This is a casual role that requires excellent customer service skills, experience working in a hotel environment, and the ability to work varied shifts including afternoons and evenings.

Main Responsibilities
  • Welcome and check-in guests in a professional and friendly manner
  • Communicate effectively with guests and colleagues
  • Make bookings and assist guests during their stay
Requirements

To be successful in this role, you will need:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and a positive attitude
  • The ability to provide a high level of customer satisfaction
  • Professional presentation essential
  • Availability to work varied shifts, mainly afternoons and evenings, including weekends and public holidays
What We Offer

We offer a competitive salary and benefits package, including:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave including Birthday and Study leave
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults

We invest in our people and encourage career growth and progression within the company. If you have working rights within Australia or New Zealand and are passionate about delivering exceptional customer experiences, we would love to hear from you.



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