Customer Service Representative

About the Role

This is an exciting opportunity to join Arcare Aged Care as a Receptionist, where you will play a crucial role in creating a positive and welcoming environment for residents and visitors alike.

You will be responsible for greeting and welcoming residents, visitors, and families with a friendly and warm demeanor, creating a positive and inviting atmosphere.

Key responsibilities include:

• Greeting and welcoming residents, visitors, and families
• Managing incoming calls and directing them to the appropriate departments or individuals
• Scheduling appointments for residents to see medical professionals, therapists, or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns, and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail, and deliveries

Requirements

To be successful in this role, you will need:

• Ability to manage rostering and team member allocations
• Experience using employee scheduling software such as Humanforce or Time Target
• Adaptable, passionate, and willingness to learn
• Collaborative and skilled at teamwork
• Friendly and effective communication abilities

About Arcare Aged Care

Arcare Aged Care is a leading provider of aged care services, with a focus on relationships, uniqueness, partnerships, and flexibility. We strive to create a positive and welcoming environment for our residents and visitors, and we are committed to developing our people.

As a Receptionist with Arcare Aged Care, you will be part of a dynamic team that is dedicated to providing exceptional care and support to our residents. If you are passionate about delivering excellent customer service and are looking for a rewarding career opportunity, we encourage you to apply.