Service Delivery Manager

22 hours ago

Geelong, Victoria, Australia beBeeServiceDelivery Full time $100,000 - $130,000
Job Title: Service Delivery Manager

The Service Delivery Manager will oversee the delivery of high-quality ICT support services to customers.

This pivotal role ensures the effective management of key service desk support functions, including phone-based support and clinical application support.

  • Manage service requests, incidents, and problems to maintain service standards and optimise customer satisfaction.
  • Analyse performance data to drive continuous improvement.
  • Collaborate closely with directorates to ensure timely and effective resolution of technical issues.
About Us

We are a values-driven organisation committed to respect, compassion, commitment, accountability, and innovation.

Our team thrives in a supportive environment that encourages professional growth and education.

Benefits
  • Excellent working conditions with a high sense of job satisfaction.
  • A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program.
  • Range of professional development opportunities to enhance your career.

We celebrate diversity and inclusion, fostering an environment where everyone feels valued and respected.

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