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Senior Enablement Consultant
2 months ago
We're seeking an experienced Senior Enablement Consultant to join our team at MYOB. As a key member of our Enablement team, you'll play a critical role in driving customer satisfaction and retention by providing Sales, Success, Support, and Services teams with the right knowledge, assets, and skills to maximise every customer interaction.
Key Responsibilities- Develop compelling enablement content and journeys that improve retention, embed learning, and accurately reflect training needs.
- Utilise Articulate Teams 360 suite to create engaging, on-brand learning content.
- Establish and maintain career pathways for Sales/Success/Support/Services team members to support career transition, promotions, and succession planning.
- Build, execute, and optimise Sales, Success, Support, and Services Certification process and Soft Skill curriculum.
- Deliver enablement materials in accordance with MYOB best-practice design, business, and customer requirements, and agreed schedules.
- Think creatively and identify new education concepts to optimise learning.
- Perform Training Needs Analysis (TNA) through to content build and publishing.
- Use performance data to identify knowledge or skill gaps across Sales, Success, Support, and Services teams.
- Mentor others and facilitate Train the Trainer sessions with colleagues to improve their training delivery technique, both in-person and remotely.
- Extensive experience building blended (online and facilitator-led) learning in a fast-paced, corporate setting.
- Experience in designing and facilitating improvement workshops.
- Outstanding written and oral communication skills, with the ability to write effective copy, instructional text, and audio/video scripts.
- Experience writing education materials (preferably for consumer or software products).
- Experience with User-centred Design methodology.
- An appreciation of quality control and quality assurance measures applicable to the development of learning tools.
At MYOB, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. We offer a range of benefits, including flexible work arrangements, financial assistance, and access to best-in-class discounts and vouchers.
We're proud to be a Circle Back Initiative Employer and we commit to responding to every applicant. If you're passionate about learning and development, and you're looking for a challenging and rewarding role, we'd love to hear from you.
