Experience Manager
2 weeks ago
As a Customer Experience Manager at Dan Murphy's, you'll play a pivotal role in crafting tailored in-store customer experiences that drive loyalty and revenue growth. You'll lead by example, motivating your team to deliver exceptional service and inspiring them to dream big about their careers.
Key responsibilities include:
- Motivating and leading your team to achieve world-class customer experience and drive revenue growth.
- Encouraging team members to invest in education and develop their skills for career advancement.
- Providing regular coaching and mentoring to the store team to improve performance and customer satisfaction.
- Fostering an inclusive environment where diversity is celebrated and respected.
- Using customer feedback as a key factor in decision-making to understand the community's needs.
You will be passionate about people development, using initiative and intuition to inspire your team and make a difference for each other and our customers. With a fast-paced environment, you'll think critically and use forward-thinking in your decision-making.
We take care of our people with exclusive discounts on Dan Murphy's products and services, Endeavour Group brands, Woolworths, and Big W. Our Employee Assistance Program provides critical incident support, career guidance, conflict resolution, and more. We value work-life balance and offer opportunities for career growth within Dan Murphy's and the wider Endeavour Group network.
If you're enthusiastic about delivering exceptional customer experiences and driving business results, we encourage you to apply. A competitive salary of $85,000 - $95,000 per year reflects the demands of this role. Candidates must complete a functional screening assessment as part of the recruitment process. We look forward to hearing from motivated individuals who share our vision for creating memorable experiences for our customers.
About UsDan Murphy's is one of many exciting retail businesses under the Endeavour Group umbrella, along with BWS, ALH Hotels, and Pinnacle Drinks. Together, we strive to create moments that bring people together. As a dynamic and inclusive workplace, we prioritize fun, teamwork, and opportunity. Join us in shaping a more sociable future for our customers and each other.
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