Experience Manager

2 weeks ago


Kwinana Town Centre, Australia Dan Murphy's Full time
Job Description

As a Customer Experience Manager at Dan Murphy's, you'll play a pivotal role in crafting tailored in-store customer experiences that drive loyalty and revenue growth. You'll lead by example, motivating your team to deliver exceptional service and inspiring them to dream big about their careers.

Key responsibilities include:

  • Motivating and leading your team to achieve world-class customer experience and drive revenue growth.
  • Encouraging team members to invest in education and develop their skills for career advancement.
  • Providing regular coaching and mentoring to the store team to improve performance and customer satisfaction.
  • Fostering an inclusive environment where diversity is celebrated and respected.
  • Using customer feedback as a key factor in decision-making to understand the community's needs.

You will be passionate about people development, using initiative and intuition to inspire your team and make a difference for each other and our customers. With a fast-paced environment, you'll think critically and use forward-thinking in your decision-making.

We take care of our people with exclusive discounts on Dan Murphy's products and services, Endeavour Group brands, Woolworths, and Big W. Our Employee Assistance Program provides critical incident support, career guidance, conflict resolution, and more. We value work-life balance and offer opportunities for career growth within Dan Murphy's and the wider Endeavour Group network.

If you're enthusiastic about delivering exceptional customer experiences and driving business results, we encourage you to apply. A competitive salary of $85,000 - $95,000 per year reflects the demands of this role. Candidates must complete a functional screening assessment as part of the recruitment process. We look forward to hearing from motivated individuals who share our vision for creating memorable experiences for our customers.

About Us

Dan Murphy's is one of many exciting retail businesses under the Endeavour Group umbrella, along with BWS, ALH Hotels, and Pinnacle Drinks. Together, we strive to create moments that bring people together. As a dynamic and inclusive workplace, we prioritize fun, teamwork, and opportunity. Join us in shaping a more sociable future for our customers and each other.



  • Kwinana Town Centre, Australia Dan Murphy's Full time

    Customer Experience ManagerAt Dan Murphy's, we're seeking a highly skilled Customer Experience Manager to join our team.Key Responsibilities:Motivate and lead your team to deliver exceptional customer experiences.Develop and implement strategies to improve customer loyalty and revenue growth.Collaborate with colleagues to create an environment that fosters...


  • Kwinana Town Centre, Australia Dan Murphy's Full time

    Job Title: Customer Experience ManagerAbout the Role:We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Dan Murphy's. As a Customer Experience Manager, you will be responsible for delivering a world-class customer experience that promotes customer loyalty and contributes to revenue growth.Key...


  • Kwinana Town Centre, Australia Dan Murphy's Full time

    Lead Customer Experience at Dan Murphy'sWe're on the lookout for a passionate and driven individual to join our team as a Customer Experience Manager at Dan Murphy's in Kwinana.Your primary goal will be to create tailored in-store customer experiences that keep our community returning to Dan's. This includes designing engaging merchandising strategies and...


  • Kwinana Town Centre, Australia Dan Murphy's Full time

    Job Description **Customer Experience Manager | Dan Murphy's Kwinana | Share your spirit** If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our...


  • Kwinana Town Centre, Australia Dan Murphy's Full time

    Job DescriptionCustomer Experience Manager  | Dan Murphy's Kwinana | Share your spiritIf customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community...


  • Kwinana Town Centre, Australia Dan Murphy's Full time

    Role Overview:As a Customer Experience Manager at Dan Murphy's, you will be responsible for creating tailored in-store customer experiences and inspiring merchandising that keeps our community returning to Dan's.Key Responsibilities:Motivate and lead your team to deliver a world-class customer experience, promoting customer loyalty and contributing to...


  • Kwinana Town Centre, Australia Dan Murphy's Full time

    Job DescriptionAs a Customer Experience Manager at Dan Murphy's, you will be responsible for creating tailored in-store customer experiences and inspiring merchandising that keeps our community returning.The Role:Motivate and lead your team to deliver a world-class customer experience that promotes customer loyalty and contributes to revenue growth.Lead the...


  • Kwinana Town Centre, Australia Dan Murphy's Full time

    About the RoleWe're seeking an experienced and passionate Customer Experience Manager to join our team at Dan Murphy's. The ideal candidate will be a strong leader who can motivate and inspire their team to deliver exceptional customer experiences.Key ResponsibilitiesMotivate and lead the team to deliver a world-class customer experience that promotes...


  • Kwinana Town Centre, Australia Dan Murphy's Full time

    About Dan Murphy'sAt Dan Murphy's, we're dedicated to creating an exceptional customer experience that sets us apart from the rest. Our vision is to be the most loved and trusted retailer in Australia.Salary and BenefitsThe estimated salary for this role is between $80,000 - $120,000 per annum, depending on experience. As a valued member of our team, you'll...

  • Member Experience Lead

    6 months ago


    Kwinana Town Centre, Australia Revo Fitness Full time

    Join the Member Experience team at Kwinana - Casual role with genuine future career opportunities - Genuine focus on member experience & Not Sales - it's all about the Vibe! **The Opportunity** At Revo Fitness, we’re so excited to be breaking ground and bringing our one simple gym membership to **Kwinana **in Western Australia! We’re embarking on a...


  • Kwinana Town Centre, Australia Chicken Treat Full time

    At Chicken Treat, we're passionate about creating craveable experiences that put smiles on our customers' faces. As an Assistant Restaurant Manager, you'll play a key role in leading our team and supporting the Restaurant Manager to deliver exceptional customer experiences.Key Responsibilities:Lead and develop our team to achieve high standards of customer...


  • Kwinana Town Centre, Australia Chicken Treat Full time

    At Chicken Treat, we are passionate about creating craveable experiences that put smiles on our customers' faces. As an Assistant Restaurant Manager, you will play a key role in leading our team and supporting the Restaurant Manager in ensuring the smooth operation of our restaurant. Your strong business acumen and commitment to continuous improvement...


  • Kwinana Town Centre, Australia Workpac Full time

    Company OverviewWorkPac is Australia's leading workforce solutions provider, delivering exceptional services across the mining, construction, and healthcare industries.SalaryThe estimated salary for this role is $80,000 - $110,000 per annum, depending on experience.Job DescriptionWe are seeking an experienced Site Supervisor to lead our demolition team in...


  • Kwinana Town Centre, Australia Chicken Treat Full time

    Casual / Full-TimeChicken Treat is an iconic Australian brand and opened its 1st restaurant in 1976.  Since then we have grown to over 50 restaurants across Western Australia & Queensland.  We are passionate about our people, customers and creating irresistible chicken meals. We are serious about providing craveable experiences that put smiles on the faces...


  • Kwinana Town Centre, Australia UGL Full time

    About the Role:We are seeking a highly skilled Project Cost Management Specialist to join our project team in Kwinana, Western Australia.In this role, you will be responsible for managing and tracking project costs, ensuring adherence to budgets, and supporting the Project Controls and Execution teams to deliver on project goals.This is an exciting...


  • Kwinana Town Centre, Australia UGL Full time

    About the Role:UGL is seeking a skilled Project Cost Manager to join our existing project team in Kwinana. This role involves managing and tracking project costs, ensuring adherence to budgets, and supporting the Project Controls and Execution teams to deliver on project goals.Key Responsibilities:Cost Management: Compile weekly and monthly cost reports,...


  • Kwinana Town Centre, Australia UGL Full time

    About the Role:UGL is seeking an experienced Cost Controller to join our existing project team, based in Western Australia. In this role, you will be responsible for managing and tracking project costs, ensuring adherence to budgets, and supporting the Project Controls and Execution teams to deliver on project goals.Key Responsibilities:Cost Management:...


  • Kwinana Town Centre, Australia Workpac Full time

    Company Overview:At WorkPac, we are a leading provider of fire protection and security solutions. Our expertise includes fire detection, suppression, emergency lighting, and alarm systems that meet rigorous safety and regulatory standards.We foster a proactive approach to safety across various sectors by offering installation, maintenance, and monitoring...


  • Kwinana Town Centre, Australia UGL Full time

    About the OpportunityUGL is seeking an experienced Senior Cost Management Specialist to join our existing project team. This role involves managing and tracking project costs, ensuring adherence to budgets, and supporting the Project Controls and Execution teams.This opportunity will commence in the near future, and work a Monday – Friday Roster.Key...


  • Kwinana Town Centre, Australia Dan Murphy's Full time

    About the Role:At Dan Murphy's, we're seeking a self-motivated Store Manager to lead our team and drive business success. As a key member of our leadership team, you'll be responsible for empowering your team through inspiring communication and leadership.Key Responsibilities:Utilize commercial acumen and strong strategic planning skills to drive the team to...