Emotional Support Specialist

1 week ago


Sydney, New South Wales, Australia Bare Cremation Full time

Company Overview:

Bare Cremation is a pioneering end-of-life care provider dedicated to revolutionizing the funeral industry. Our mission is to deliver accessible, affordable, and compassionate services that empower individuals to grieve in their own way.

About the Role:

We are seeking a highly skilled Emotional Support Specialist to join our arrangement team. As a key representative of Bare Cremation, you will be responsible for guiding and supporting families through their most vulnerable time. This role requires a unique blend of empathy, communication skills, and attention to detail.

Key Responsibilities:

  • Coordinate ashes returns to families in New South Wales, serving as the primary point of contact
  • Collaborate with families to create personalized return of ashes experiences
  • Attend memorial ceremonies and provide emotional support
  • Respond to inbound calls from families with questions about their arrangements
  • Coordinate logistics, ceremony arrangements, and communicate funeral service details to extended networks
  • Ensure exceptional customer experiences by being flexible and patient with requests
  • Contribute to content and resources provided to customers, empowering them with knowledge and support

Requirements and Qualifications:

  • A driving passion to help people in their greatest time of need
  • Complete dedication to delivering outstanding customer experiences
  • Commitment to ensuring individuals experience the return of ashes with compassion and respect
  • Autonomous and ambitious individual with strong attention to detail
  • Must have a valid driver's license and be willing to drive throughout NSW

Benefits:

  • $55,000 - $65,000 per annum salary
  • Opportunity to be part of a pioneering company transforming the funeral industry
  • Competitive salary and opportunities for career growth

Why Join Us:

This role offers an exciting opportunity to join a dynamic team committed to revolutionizing the funeral industry. By joining Bare Cremation, you will have the chance to make a meaningful impact on people's lives while contributing to a vision that prioritizes compassion and innovation.



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