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Tech Support Professional

1 week ago

Melbourne, Victoria, Australia MedHealth Full time

As a Tech Bar Support specialist at MedHealth, you will play a critical role in delivering exceptional technical support and guidance to our employees.

About the Role

This role requires a highly skilled and experienced technical professional who can provide expert support and guidance to users, resolving complex issues efficiently and effectively.

Main Responsibilities
  • Provide technical assistance and support for office technology and equipment, ensuring seamless execution of tasks and projects
  • Create and manage user accounts, ensuring secure and timely access to systems and resources
  • Collaborate with internal stakeholders to identify and resolve technical problems, improving overall system performance
  • Design and deliver training programs to enhance end-user proficiency and productivity
  • Support key events and functions requiring technological expertise, ensuring seamless execution
  • Analyse and resolve complex hardware issues, developing innovative solutions to drive business success
Requirements

To excel in this role, you will need:

  • 2+ years of experience in a Service Desk or equivalent environment, with a strong focus on technical support
  • Proven ability to troubleshoot and resolve complex hardware issues, collaborating with internal stakeholders
  • Excellent customer service and interpersonal skills, with a focus on building strong relationships
  • Familiarity with Office 365 and Windows operating systems, with experience in deploying and managing these technologies
  • Knowledge of ITIL principles and practices, with experience in implementing these frameworks