Customer Service and Sales Professional

1 day ago


Craigieburn, Victoria, Australia Westpac Full time

We are seeking a highly motivated and customer-focused Personal Banker to join our team at Westpac's Craigieburn branch.

This is a sales-based customer service role that will see you engaging with customers in-branch and over the phone, connecting them with suitable banking products to meet their financial needs. You will drive sales through referrals to our specialists in Home Loans and Business Banking, as well as coach customers on our digital banking offering.

About the Role

This is a part-time opportunity available from 9am - 5pm Monday, Wednesday, and Thursday, and 9am - 5:15pm Friday. As a Personal Banker, you will be at the heart of our mission to help customers make the most of their money.

We offer competitive remuneration for this role, including an estimated annual salary of $$65,000, which is commensurate with your skills and experience. In addition to your base salary, you will also have access to benefits such as generous parental leave, superannuation matching, and career development opportunities.

Key Responsibilities
  • Provide exceptional customer service and sales support to our customers
  • Develop and maintain strong relationships with customers to drive sales growth
  • Work closely with our specialists in Home Loans and Business Banking to identify and refer new business opportunities
  • Coach customers on our digital banking offerings and provide guidance on how to use our online platforms
  • Meet and exceed performance KPIs, providing exceptional results and a high level of customer satisfaction
Requirements
  • Previous experience in a customer-facing or sales environment (banking experience is ideal but not essential)
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Highly motivated and results-driven individual with a strong desire to succeed
  • Ability to learn and adapt quickly to new systems and processes
About Us

At Westpac, we pride ourselves on creating better futures together. We aim to provide one big, supportive team to help us achieve our purpose. Our culture values diversity and flexibility, and we champion inclusion. If you're passionate about delivering exceptional customer service and driving sales growth, we'd love to hear from you


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