Digital Service Manager

1 week ago


Sydney, New South Wales, Australia Australian Energy Market Operator Full time

Australian Energy Market Operator (AEMO) is seeking an experienced Digital Service Manager to join our team in the Customer & Digital Services department.

As a key member of our team, you will be responsible for managing the cost-effective delivery of services to customers and stakeholders. The role involves agreeing targets for service levels and assessing, monitoring and managing the delivery against those targets, focusing on customer satisfaction and experience.

The ideal candidate will have demonstrable experience in hands-on Service Management, with a proven track record of end-to-end delivery of services. Strong influencing and consulting skills are essential, along with the ability to build relationships with stakeholders at all levels using a collegiate and collaborative style.

We offer a competitive salary range of AU$120,000 - AU$180,000 per annum, depending on experience.

You will contribute to the development, delivery, governance, and ongoing maturity of service level management processes, ensuring currency and completeness of service agreements and service catalogs. You will also play a key role in maintaining accurate and current service offerings in the enterprise service management platform.

The successful candidate will possess ITIL certification and tertiary or postgraduate qualifications in an appropriate technology discipline. Australian citizenship is required for this role, as security clearance may be necessary.

AEMO is an equal opportunity employer, committed to creating an inclusive workplace for all employees. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional service to our customers.



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