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Risk Assessment Specialist
2 weeks ago
As a Risk Assessment Specialist, you will play a critical role in managing risk and ensuring operational efficiency within our team. Your key responsibilities will include identifying and mitigating potential risks, ensuring compliance with internal policies, and reporting any suspicious activity.
You will also be responsible for analyzing claims data to identify insights that inform business decisions, and collaborating with leaders to report on assessor SLA performance.
Key Qualifications and Experience:
- Minimum of 3 years of experience in customer service or leadership roles.
- Solid understanding of the general insurance industry and claims processes.
- Experience with Suncorp's Claim Centre & in4Mo, or ability to quickly acquire this knowledge.
- Exceptional customer service skills, with a proven track record of delivering brilliant customer experiences.
- Strong communication and stakeholder management skills, with an ability to build and maintain effective relationships with both internal and external stakeholders.
