Client Support Specialist
2 days ago
About Frankston City Council
Council is looking for dedicated individuals for Casual Client Support positions located within the Business Transformation Department.
Main Responsibilities:
- Respond to and resolve enquiries from the public in a timely manner.
- Provide information on Council's services and facilities to customers and Council officers.
- Resolve general telephone, counter, and online enquiries from the public and provide written responses.
- Process payments received from the public ensuring receipted according to Council procedures.
- SUPPORT THE ADMINISTRATION AND DELIVERY OF VISITOR SERVICES INCLUDING FRANKSTON VISITOR INFORMATION CENTRE DIGITAL PRODUCTS AND Roving PROGRAMS;
- Present Customer facing operations in an organised manner that is of professional standard at all times.
- Foster a team approach when working with volunteers.
About You
To be successful as a Client Support Officer you will have:
- A demonstrated commitment to delivering excellent customer service.
- High level organisational and well-developed administrative skills.
- Technological skills to fulfil requirements.
- Well-developed verbal and written communication skills.
- The ability to demonstrate behaviours in line with Frankston City Council values of Kinder, Fairer, Smarter.
- The ability to perform to a set of Key Performance Indicators (KPIs).
Why Frankston Council?
Be part of a workplace transforming the way we work and building on our values. As an employee you will have access to benefits including:
- Access to professional development opportunities.
- Access to Employee Assistance Program.
This position is a Band 4 currently remunerated $$31.33 per hour plus superannuation.
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