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Operational Architect

2 months ago

Canberra, ACT, Australia Optus Full time
About the Role

We are seeking an experienced Operational Architect to join our team at Optus. As a key member of our EB Delivery team, you will be responsible for delivering high-level technical advice and expertise to support, identify, and provide technical solutions and maintain architectural integrity in support of our customers' accounts and the Optus account team.

Key Responsibilities
  • Develop and review detailed customer technical designs, bills of materials, and client proposals, both in response to ongoing operational in-contract needs and in major project Change Request scenarios.
  • Develop innovative technical solutions to address customer business requirements, taking responsibility for coordinating all inputs to the architectural design and supporting the design through its life cycle.
  • Focus on ICT and Data Networking, including areas such as Networks, Data Centre, Cloud, Collaboration, and Security across technical designs, costing, and risk assessment.
  • Provide technical thought leadership and mentoring to the Optus delivery team for new solutions.
  • Improve the partnership between Optus Business and the broader Optus community.
  • Improve the way people and process come together to deliver more seamlessly to our customers.
  • Analyze prospective and current customer requirements and develop a profitable and suitable solution to meet customer needs.
  • Responsibility for the design of complex business solutions that integrate all data, voice, video communications, and systems components into an effective network.
  • Provide Technical and Infrastructure Design for Managed Services solutions, including cost and risk assessment.
  • Be highly proactive with sales engagement for the development of best value for money and best of breed solutions.
  • Pro-actively identify cross-sell and up-sell opportunities.
  • Perform customer-focused enterprise technology presentations from 'technical' to CIO level.
  • Embed a consultative approach within Sales and Delivery.
Requirements
  • This is a senior role, requiring extensive technical experience, with at least 3 years pre-sales/Embedded Architect experience at senior IT/executive level.
  • Experience in developing detailed customer technical designs, bills of materials, and client proposals, both in response to ongoing operational in-contract needs and in major project Change Request scenarios.
  • Experience in providing a high level of technical advice and expertise to support, identify, and maintain architectural integrity of a deployed customer ICT environment.
  • Experience in a Managed Solutions environment (including maintaining large corporate networks) - you must be seen as an industry technical/architectural expert in this area.
  • Expertise in managing diverse technical solutions.
  • Detailed understanding of one or more of the following technology areas:
  • Data Networks (Juniper and/or Cisco, routing & switching).
  • Security (Juniper and/or Cisco).
  • Server and Storage technologies (Netapp, VMWare, HP, Cisco UCS, Microsoft).
  • Network toolsets, reporting platforms, and other related technology such as HP Openview, Compuware.
  • Experience in providing support or leadership (from an architectural perspective) to operational support teams for problem resolution.
  • Ability to question current processes and status quo and devise improvements.
About Optus

At Optus, we are strengthened by others and value diversity. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural, and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.