Retail Operations Manager

3 days ago


Melbourne, Victoria, Australia Savers Australia Pty, Ltd. Full time

About the Role

As a key member of our Retail Operations Team, the Assistant Retail Manager plays a pivotal role in ensuring our customers and donors receive exceptional service at Savers.

The Assistant Retail Manager is responsible for overseeing the day-to-day functions of the sales floor in a big box environment. This includes providing leadership and supervision to a team of up to 12 team members, identifying opportunities to enhance efficiencies and apply creative thinking to increase store sales and profits.

A typical day for the Assistant Retail Manager might include:

  • Leading by example and role-modeling outstanding customer service by meeting and engaging with our customers and donors.
  • Welcoming and training new team members into our business, supporting them to succeed and grow in their roles.

About You

To be successful in this role, you will have a mix of the following skills and qualities:

  • Availability for full-time hours on a flexible rotating roster from Monday to Sunday.
  • Experience in a fast-paced environment, such as retail, production, warehousing, hospitality, or other customer-focused industries.
  • Strong communication and coaching skills, empowering and inspiring your team to achieve their goals.
  • Impact-driven, passionate about making an impact on your team and community.
  • Customer-focused, passionate about providing an exceptional experience at every interaction with our valued customers and donors.
  • Eager to learn, always looking to find a better way, adapt and improve.
  • Passionate about doing the right thing, standing up for what's right and delivering on commitments.
  • Celebrate uniqueness, recognizing that we all have something special to contribute.

About Our Business

Savers Australia Pty, Ltd. is a global reuse champion, proudly embracing our purpose to Champion Reuse. We're a big little company that makes an impact in real ways, every day.

We are a team of thrifters, searching for unique and one-of-a-kind items. With training, career development, and bonus opportunities, our team is a great one. You'll positively impact Team Members, Customers, Donors, Your Community, and the Environment. If you're looking for a fulfilling place to work, with opportunities to grow, quarterly bonuses, and discounts across a range of retailers, we want to meet you.

About Us

We value diversity, equity, and inclusion, creating a workplace where everyone feels valued, respected, and supported. We offer competitive remuneration packages, flexible working arrangements, and a dynamic work environment.

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please consider joining our team.



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