Travel Industry Customer Service Professional

23 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time
Customer Service Representative

This is a fantastic opportunity to work as a Customer Service Representative in a dynamic travel company. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have an unforgettable holiday experience.

We are seeking a highly skilled and motivated individual who is passionate about delivering outstanding customer service and has a strong background in the travel industry. You will be working with a talented team to handle a high volume of emails and phone enquiries, resolving customer issues efficiently and effectively.

Main Responsibilities:

  • Provide exceptional customer service via phone and email
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with the team to achieve sales and customer service targets
  • Develop and maintain knowledge of our products and services to ensure accurate advice to customers

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Previous experience in the travel industry, preferably in customer service or sales

Benefits:

  • Competitive salary package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for career advancement

What We Offer:

  • A fun and flexible working environment
  • A collaborative and supportive team
  • Opportunities for professional growth and development
  • A competitive salary package

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