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Night Auditor

2 months ago

Hawkesbury City Council, Australia Crowne Plaza Hotels & Resorts Full time

Job Summary:

Crowne Plaza Hotels & Resorts is seeking a skilled Night Auditor to join our Front Office Team. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel during late-night shifts.

Key Responsibilities:

  • Hotel Operations: Manage and oversee all hotel operations during nights, prioritizing the safety and security of guests and colleagues.
  • Financial Management: Reconcile the day's trading, prepare daily reports, and balance all credit cards and room charges.
  • Guest Services: Assist with guest enquiries, process guest arrivals and departures, and provide a variety of guest services, including kitchen, room service, housekeeping, maintenance, reception, and reservations.
  • Reporting and Communication: Complete and distribute reports to relevant departments, ensuring timely and accurate information.
  • Customer Service: Provide friendly, efficient, and professional service to all guests, familiarizing yourself with VIP and regular guests to meet their requests and needs.

Requirements:

  • Experience: Relevant experience in a Hotel Reception or Front Office position.
  • Availability: Ability to work night shifts from 10:30pm – 06:30am.
  • Personality: Confident and outgoing personality, with excellent numerical, numeracy, and problem-solving abilities.
  • Knowledge: Knowledge of Opera would be advantageous.

What We Offer:

Crowne Plaza Hotels & Resorts provides a competitive salary, a wide range of benefits, and opportunities for growth and development. We promote a culture of trust, support, and acceptance, celebrating diversity and encouraging colleagues to bring their whole selves to work.