Career in Retail Banking

3 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $98,423 - $123,456

**Seamless Banking Experience**

A career in Retail Banking Services offers a unique opportunity to deliver exceptional customer service and make a lasting impact on our customers' lives. As a Customer Banking Specialist, you will play a key role in ensuring that every customer has a seamless banking experience.

Key responsibilities include:

  • Conducting in-depth conversations with customers to understand their overall banking needs, including Home Loans, Business Banking & Financial Advice.
  • Completing Financial Health Checks to assess customers' financial health and identify areas for improvement.
  • Educating customers on our in-branch technology and digital banking options, and providing guidance on how to use them effectively.
  • Problem-solving and providing effective solutions while championing our risk-adverse culture.

Requirements:

  • Experience in delivering exceptional customer service, ideally in financial services, retail or hospitality.
  • Excellent communication skills, with the ability to articulate complex financial concepts in a clear and concise manner.
  • The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do.
  • Ability to work in a fast-paced retail environment that is commercially driven.
  • A genuine interest in building a career with CommBank.

Benefits:

  • Extensive training program to kickstart your banking career.
  • Access to employee benefits and discounts.
  • Opportunity to be part of a collaborative and high-performing culture.

Why choose us?

We're committed to helping our customers achieve their financial goals by providing them with the right tools and support. We're passionate about delivering exceptional customer service and creating a positive impact on our customers' lives.

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