
Elevated Restaurant Operations Manager
1 week ago
As a Venue Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our Lovedale Bar and Grill, Pool Bar and in-room dining.
\Responsibilities:\
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- Manage day-to-day restaurant or venue operations, including staff scheduling, inventory management, and quality control.\
- Ensure compliance with health and safety regulations, as well as company policies and procedures.\
- Uphold and enhance the venue's reputation for excellence in food, service, and ambiance.\
- Ensure an exceptional guest experience by consistently delivering outstanding customer service.\
- Address customer feedback and concerns promptly and professionally.\
- Implement strategies to enhance customer satisfaction and loyalty.\
- Develop and manage budgets, controlling expenses while maximizing revenue.\
- Monitor and analyze financial performance, identifying opportunities for cost savings and revenue growth.\
- Implement pricing and menu strategies to optimize profitability.\
- Recruit, train, and motivate a team of dedicated staff members, including servers, chefs, bartenders, and support staff.\
- Foster a positive and collaborative work environment, promoting teamwork and professional growth.\
- Plan and execute special events, promotions, and marketing initiatives to attract and retain customers.\
- Collaborate with the marketing team to create and implement marketing campaigns that drive business growth.\
- Generate regular reports on key performance indicators and present findings to senior management.\
- Utilize data and feedback to make informed decisions and improvements.\
- Oversee inventory levels and procurement of food, beverages, and supplies.\
- Manage vendor relationships and negotiate contracts to ensure favorable terms.
Requirements\
To be successful in this role, you should have:
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- Proven experience as a restaurant supervisor or in a similar supervisory role.\
- License Controller Qualification or General Manager certificate would be favorable.\
- Proven understanding of food and beverage service standards.\
- Proven understanding of restaurant financials and cost control.
Join our team of local heroes dedicated to enhancing every guest's stay and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
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