Account Support Specialist
4 weeks ago
About the Role
The Account Support Specialist will work closely with customer accounts to provide solutions to questions, handle data entry, prepare reports, handle payment files and customer service. Communication with BDM's and retailers regarding queries and ad hoc project support where required.
Key Responsibilities
- Identify issues and problem solve to maintain customer satisfaction
- Provide solutions to customer accounts with high attention to detail
- Prepare reports and handle payment files
- Communicate with BDM's and retailers regarding queries and ad hoc project support
Requirements
- Tertiary qualified
- Extremely detail orientated
- Proven experience handling customer accounts
- Strong in data entry, producing reports, and excellent customer service skills
- Advanced skills in MS suite, especially Microsoft Excel
- Experience in a consultancy, energy, environmental or metering services role is highly regarded
About the Company
Our client is a leading energy data management services business which prides itself on providing excellent customer service through technology and innovation.
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