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Customer Service Associate

2 weeks ago

Ipswich, Australia Hgvtraders Full time

About the Job:

We are seeking a skilled and enthusiastic Customer Service Apprentice to join our team at HGV Traders. As a key point of contact for customers, you will be responsible for providing exceptional service and ensuring seamless interactions throughout the Volvo service process.

Your Key Responsibilities:

  • Act as the primary customer contact and point of reference for the Dealerpoint
  • Confirm and plan details of planned visits with customers in advance
  • Ensure all MOT appointments are planned and communicated to customers and VOSA
  • Manage bookings for courtesy cars
  • Produce and explain invoice to customer at point of vehicle collection

What We Offer:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a leading brand in the industry

Requirements:

  • Level 4 or above in Math and English/functional skills level 2
  • Ability to work in a fast-paced environment
  • Attention to detail
  • Willingness to learn and develop new skills