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Process Improvement Specialist

2 months ago

Melbourne, Victoria, Australia Halcyon Knights Full time

Overview:

Halcyon Knights is seeking a skilled Process Design Lead to contribute to a significant initiative focused on the consolidation of contact centre platforms. This role will be pivotal in defining and mapping the future state of processes, workflows, and call distribution for existing systems, ensuring a smooth integration with the new platform.

Key Benefits:

  • 6-month contract with a strong likelihood of extension
  • Flexible working arrangements, including a hybrid model
  • Exposure to extensive telco transformation projects
  • Positive company culture
  • Opportunities for career advancement across various projects

Essential Qualifications:

  • Demonstrated experience as a Process Designer, specifically in contact centre migrations
  • Expertise in process and workflow design, along with journey orchestration
  • Proficient in developing Future-state Roadmaps
  • Meticulous attention to detail and strong documentation capabilities
  • Familiarity with tools such as JIRA and Confluence
  • Ability to collaborate effectively with Business Analysts and manage stakeholder relationships, communicating clearly with both technical and non-technical audiences
  • Experience in troubleshooting and testing processes
  • Prior experience in the telecommunications sector is highly valued

If you possess the required expertise, we encourage you to reach out for a confidential discussion.