Digital Transformation Lead for Public Safety and Justice

7 days ago

Sydney, New South Wales, Australia Microsoft Full time

Overview

The Digital Transformation Lead for Public Safety and Justice is a key role within Microsoft, responsible for driving the digital transformation of our customers in the public safety and justice sector. As a technical thought leader, you will be responsible for facilitating interactions between clients and Microsoft, fostering new opportunities, inspiring customers, demand generation, market share growth, digital and AI transformation, and aligning industry/business scenarios with technological solutions.

This role requires a deep understanding of the public safety and justice industry, as well as a strong technical background in Microsoft technologies. You will work closely with account executives to set the strategy for driving customer innovation agendas through a deep understanding of their environment and by inspiring them around the possibilities that Microsoft technology can deliver.

Responsibilities

As a Digital Transformation Lead for Public Safety and Justice, your responsibilities will include:

  • Synthesizing and combining various business and industry insights from your team, global best practices, and proof points from experience/case studies, to identify new opportunities.
  • Overseeing technical teams for driving opportunities with the extended team. Bringing in business and industry insights to address the broader business challenges for the customer and deliver solutions.
  • Articulating and understanding specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth, as they relate to the customer's broader industry and which Microsoft solutions can play a key role.
  • Providing technical thought leadership inclusive of information technology (IT), business strategy knowledge, and technology landscape, and shares best practices internally. Leveraging this thought leadership in partnership with account executives to set strategy, own accountability for outcomes, and lead extended teams.
  • Creating security thought leadership with the customer's executives (e.g., technical decision maker [TDM]/business decision maker [BDM]) using the Microsoft Security and Zero Trust narratives and engages TDM and BDM stakeholders to position security as a business enabler and instil a security mindset in all aspects of the customer's technology landscape.
  • Leveraging a broad knowledge of Microsoft's product landscape, solutions, and strategy to address customer's needs. Drives and leverages leaders from the partner ecosystem to bridge process gaps.
  • Acts as the voice of the customer, industry, and internal advocate by providing insights, feedback, and challenges from the customer to internal teams (e.g., product groups, engineers) across all levels of the organisation. Drives action to ensure that internal teams understand and respond to insights.
  • Leads analysis of overall customer needs, current technology landscape, desired outcomes, and blockers. Determines key stakeholders for driving execution. Leads the adoption of technologies by plotting the long-term vision of the customer's business strategy and driving action to bring to fruition.
  • Creates mid- and long-term (e.g., 12 or more months) multi-horizon technology and business roadmaps for accounts based on a deep understanding of business and technology priorities and industry landscape.
  • Drives innovations to help customers meet their business goals leveraging the Microsoft platform, and influences customers unlock the strategic value.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in a relevant field such as computer science, engineering, or business administration.
  • At least 5 years of experience in a technical consulting or sales role, preferably in the public safety and justice sector.
  • Strong knowledge of Microsoft technologies, including cloud platforms, applications, security, and productivity tools.
  • Experience working with customers to drive digital transformation in a technical consulting or technical sales role.
  • Passion for and a knowledge of a range of technical solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal teams.
  • Ability to travel regularly, up to 50% of the time.

Benefits

Microsoft offers a competitive salary and benefits package, including:

  • An estimated salary of $150,000 - $200,000 per year, depending on experience.
  • A comprehensive health insurance plan.
  • A retirement savings plan, including a 401(k) matching program.
  • Generous paid time off, including vacation days, sick leave, and holidays.
  • Opportunities for professional development and career advancement.

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