Linux Systems Engineer

3 weeks ago


Canberra, ACT, Australia Idemia Full time

At Idemia, we're on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for governments and enterprises in over 180 countries. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel, and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We believe that our diversity is a key driver of innovation and performance.

Purpose

We're seeking an IT Systems Engineer with strong Linux experience to manage our Linux-based applications and associated Linux infrastructure.

Working closely with our support team to provide tier 3 infrastructure and application support, ensure operational uptime, service improvement, and service levels are met while adhering to ITIL best practices.

Key Missions

  • Managing our Linux infrastructure stack and associated Linux-based products
  • Liaising with the Application Support team for the support, implementation, and patching of our Linux-based products
  • Coordinating preventive maintenance, system changes, firmware patching, and high-severity incidents while adhering to ITIL standards
  • Mentoring junior staff, providing best-practice industry advice as a trusted member of the technical working group
  • Comprehensive documentation and maintenance of technical documentation and SOPs
  • Participating in after-hours on-call rosters and working outside of standard business hours as required

Success Factors

  • Demonstrated knowledge and experience in supporting Linux and Linux-based software
  • Maintaining continual service improvement to the customer and organization service management
  • Working collaboratively within a small team to manage our Linux-based products and systems
  • Supporting critical infrastructure in a 24x7 high-availability environment
  • Able to work in a fast-paced and dynamic environment, handling complex incidents with professionalism
  • Ability to work autonomously in a small team environment
  • Business-minded

Profile & Other Information

Experience & Background

  • 5-7 years' experience in a similar role
  • Experience working with Australian Government agencies in ITIL environments

Education

  • Bachelor's Degree with a technical major such as Engineering or Computer Science
  • Red Hat certifications - RHCA, RHCE
  • VMware Certified Professional
  • Azure fundamentals, Azure Administrator Associate
  • ITIL v4 foundation

Technical Skills

  • Experience managing infrastructure, virtual, and Linux technologies
  • Implementing, building Linux SOEs, application support, and system patching, deployment, and maintenance
  • VMware ESXi/vSphere experience
  • Scripting ability background Shell, PowerShell, Bash, SQL, or Java
  • Experience with ITSM tools such as Service Now or similar

Desirable

  • Database administration with Oracle databases
  • Experience with analytic, event management, and monitoring solutions such as Grafana/Prometheus and Splunk
  • Storage and backup solutions such as Veeam, NetApp
  • Exposure to ISM compliance and The Essential Eight
  • Experience with Biometric technologies


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