Quality Assurance Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeQuality Full time $90,000 - $110,000

As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest standards of repair quality and service accuracy.

About the Role

This position is responsible for conducting quality audits, assessing manufacturer repairs, evaluating devices for accurate grading and disposition, and providing weekly quality reporting to management.

Key Responsibilities
  • Assessing Manufacturer Repairs: Evaluate the quality of repairs conducted by manufacturers to ensure they meet our standards.
  • Evaluating Devices: Carefully examine devices to accurately grade and dispose of them as required.
  • After Sales Service Claims: Assess claims related to after-sales service to ensure accurate assessment outcomes.
  • Technical Point of Contact: Serve as the technical point of contact on site for device-related escalations and queries.

In addition to these key responsibilities, you will also provide excellent service to both internal and external customers, assisting with escalations and issues as required.

Requirements
  • Proven experience in quality assurance or quality control within the logistics, manufacturing, or technology sectors.
  • Strong understanding of repair processes and quality assessment methodologies.
  • Excellent analytical and problem-solving skills.
  • Ability to train and mentor team members effectively.
  • Strong communication skills and a customer-focused mindset.
What We Offer

Familiarity with After Sales and Reverse Logistics processes is an advantage. We offer comprehensive training programs that empower you to expand your skillset and advance your career. Annual bonuses and merit reviews ensure recognition and reward for your contributions to our achievements.

Our Culture

We are committed to creating an environment where employees can effectively balance their priorities, work commitments, team engagement, and work-life balance in collaboration with their managers. We support flexible working arrangements tailored to individual role requirements, ensuring positive and productive outcomes for all.

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