Network Operations Specialist

14 hours ago


Melbourne, Victoria, Australia Vocus Group Full time
About the Role

We are seeking a highly skilled Network Operations Specialist to join our team at Vocus Group. As a key member of our Operations Command Centre, you will be responsible for managing the resolution of incidents across our network, prioritizing tasks, and ensuring effective communication with stakeholders.

Key Responsibilities
  • Manage the resolution of incidents across IP, Transmission, and Voice technologies, focusing on prioritization, communication, escalation, and analysis.
  • Use a forensic approach for event monitoring and incident management.
  • Ensure effective completion of proactive and reactive operational tasks by the shift team, including prioritization, allocation, and escalation.
  • Continuously monitor for physical and logical attacks on Vocus networks.
  • Maintain documentation and standards for fault and change management.
  • Create and provide reports on operational progress, network performance, and departmental objectives.
  • Act as Major Incident Controller during major outages, implementing escalation plans and strategies to restore service.
About You

We are looking for a highly motivated and experienced Network Operations Specialist who possesses a deep understanding of telecommunications networks and operations. You should have a strong background in ITIL processes and be able to work effectively in a fast-paced environment.

Required Skills & Competencies:

  • Deep knowledge of a telecom's operational environment with a general understanding of I.T, broadband internet, telecoms desirable.
  • Experience working in Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation.
  • Ability to work under own initiative and effectively manage customer and inter-departmental relationships.
  • Awareness of ISO27001, ISO9001, ISO20000
  • Ability to prioritize workload in a complex networking environment
  • Minimum 3 years' experience in the Telecommunications industry or related field
What We Offer

Working at Vocus Group will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

  • Diverse and dynamic teams with a supportive and inclusive culture.
  • Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
  • Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
  • Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
  • Study assistance programs to excel your personal growth, learning and development.
  • Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.


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