Network Operations Specialist
14 hours ago
We are seeking a highly skilled Network Operations Specialist to join our team at Vocus Group. As a key member of our Operations Command Centre, you will be responsible for managing the resolution of incidents across our network, prioritizing tasks, and ensuring effective communication with stakeholders.
Key Responsibilities- Manage the resolution of incidents across IP, Transmission, and Voice technologies, focusing on prioritization, communication, escalation, and analysis.
- Use a forensic approach for event monitoring and incident management.
- Ensure effective completion of proactive and reactive operational tasks by the shift team, including prioritization, allocation, and escalation.
- Continuously monitor for physical and logical attacks on Vocus networks.
- Maintain documentation and standards for fault and change management.
- Create and provide reports on operational progress, network performance, and departmental objectives.
- Act as Major Incident Controller during major outages, implementing escalation plans and strategies to restore service.
We are looking for a highly motivated and experienced Network Operations Specialist who possesses a deep understanding of telecommunications networks and operations. You should have a strong background in ITIL processes and be able to work effectively in a fast-paced environment.
Required Skills & Competencies:
- Deep knowledge of a telecom's operational environment with a general understanding of I.T, broadband internet, telecoms desirable.
- Experience working in Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation.
- Ability to work under own initiative and effectively manage customer and inter-departmental relationships.
- Awareness of ISO27001, ISO9001, ISO20000
- Ability to prioritize workload in a complex networking environment
- Minimum 3 years' experience in the Telecommunications industry or related field
Working at Vocus Group will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
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