Service Coordinator
2 weeks ago
The Service Advisor I role at Gregory Poole Equipment Company is a dynamic opportunity for a skilled professional to join our team. This position plays a crucial role in ensuring seamless customer satisfaction by coordinating and scheduling service repair work, providing technical support, and handling customer inquiries.
Key Responsibilities:
* Coordinate customer requests for shop/field repair and/or service
* Monitor the status of all repair activities and communicate progress to customers
* Quote and obtain approval for additional repairs, advise on significant changes or delays, and communicate repair authorizations back to technicians
Essential Skills and Qualifications:
* High school graduate with 4 years of experience in a similar administrative/advisor related position, or a two-year college with 2 years of experience
* Excellent communication and customer relations skills
* Proficiency in Microsoft applications and database management
Benefits and Opportunities:
* Opportunity to work in a fast-paced environment with a growing company
* Chance to develop technical and business skills through training and mentorship
* Collaborative and dynamic work atmosphere
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