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User Experience Advocate

2 weeks ago

Melbourne, Victoria, Australia beBee Careers Full time

Are you passionate about delivering exceptional customer experiences and making a real impact in people's lives?

We are seeking a highly skilled and dedicated professional to join our support team as a Customer Support Specialist.

In this role, you will be responsible for providing top-notch service to our global customer base across various channels, including chat, email, and phone.

About the Job
  • Key Responsibilities
  • Deliver user support and engagement through proactive communication and problem-solving.
  • Manage support requests, including chats, calls, and emails.
  • Develop online training and user support campaigns focused on specific features.
  • Platform Support
  • Act as a bridge between users and our technical team to resolve platform-related issues.
  • Provide support for activation, configuration, access management, and licensing.
  • Assist sales, customer success, and account management teams with platform-related queries.
  • Administrative Support
  • Support daily back-office activities, including data entry, system requests, and reporting.
  • Assist with managed services to ensure client requests are met promptly and accurately.
  • Help maintain our Help Centre content, ensuring it remains accurate and up-to-date.
About Our Ideal Candidate

We are looking for someone who:

  • Is a motivated self-starter with excellent organizational skills.
  • Delivers consistently against individual targets and SLAs.
  • Provides exceptional customer service with quick and effective responses.
  • Has strong attention to detail and can work well both independently and as part of a team.
  • Can adapt quickly to shifting priorities and is results-driven.