Technical Support Engineer for IT Operations

3 weeks ago


Melbourne, Victoria, Australia Flip Full time
About FLIP

We are a data-driven company that is revolutionizing the logistics industry with our cutting-edge technology platform.

Our team is passionate about solving complex problems and creating innovative solutions that delight our customers.

Role Overview

This role will focus on providing technical support and improving internal processes to empower users in their use of technology.

The successful candidate will be a customer-focused individual with strong technological know-how, able to motivate customer excellence and maintain high-level service.

Key Responsibilities
  • Maintain a healthy customer obsession in mind, improving practices and processes to support customers using our technology platform.
  • Work with domain experts to become one and help mould experts in the team.
  • Map and discover internal and external systems to improve customer satisfaction and deliver stable, reliable IT services.

The ideal candidate will have prior experience in application support, scripting languages, integration services, and advanced Excel skills. Additionally, they will be a team player, genuine in their interactions, and proactively delegate tasks to make a difference.

Requirements
  • Prior experience in .NET, Azure web apps, and leaning to AWS
  • Basic admin and tier one support of Salesforce
  • Lean IT Support Processes
  • Integration services and technologies such as SOAP/RESTful, XML/JSON, EDI, API, XSLT
  • Basic scripting skills, e.g., VBA for automating MS Office workflows, general system logic for extracting and manipulating data
  • Advanced Excel skills, e.g., structuring, modeling, and presenting data efficiently
  • Systems configuration, e.g., reading manuals and learning how to configure systems like Salesforce

This role reports to the Technology Delivery Lead, Dennis Navarro, and offers flexible work arrangements and $1,000 per annum for professional development. No agency canvassing.



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