Efficient Library and Museum Service Coordinator

5 days ago

Perth, Western Australia beBeeCustomerService Full time $60,000 - $80,000

At the forefront of innovative workforce management, we prioritize adapting to business evolution and growth.

We partner with organizations to build capable workforces that evolve alongside their businesses.

With three decades of experience in crafting people-centric strategies, we empower companies to respond to industry transitions and maintain a competitive edge.

This Library and Museum Assistant role will facilitate the planning, support, and delivery of an efficient library and museum service to the community.

Your key responsibilities include:

  • Providing effective frontline customer services that meet user needs
  • Maintaining high standards of customer service, presentation of library materials, and general appearance of the Library and Museum
  • Addressing public enquiries and resolving matters raised or referring to relevant officers as applicable
  • Circulation duties, including user registrations, loans, returns, and shelving of library and museum materials
  • Accurately processing payments and researching for users of the library and museum service
  • Basic technology troubleshooting and exercising authority while acting in the best interests of the organization, its customers, and the community

To succeed in this role, you will need:

  • Excellent interpersonal, conflict resolution, and negotiation skills to deliver exceptional customer service
  • Previous experience working in a Library or similar customer service environment
  • Sound research and written communication skills
  • Proven organizational and administrative skills, preferably within a Library or Museum environment
  • Ability to work effectively as a team member and autonomously, under minimal supervision

Benefits of this role include:

  • A supportive team environment
  • Ongoing training and development opportunities
  • A comprehensive induction program
  • A dynamic and evolving work environment

This is an exciting opportunity to join our team and contribute to the success of our organization.

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