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Ten Tops 3Ic Store Support Representative

2 weeks ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $75,000
About the Role

As a Customer Service Representative, you will play a vital role in enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace. Your primary responsibility will be to provide exceptional service, ensuring timely interactions and proactively supporting dealers to meet their sales goals.

Key Responsibilities
  • Boost customer satisfaction and dealer retention by maintaining a high Net Promoter Score (NPS) through exceptional service and follow-up.
  • Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
  • Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
  • Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
  • Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.
Requirements

We are seeking individuals with strong communication skills, a customer-first approach, and proficiency in CRM platforms like Salesforce. A knack for data analysis, excellent organisational skills, and the ability to multitask effectively are also essential.

What We Offer
  • A competitive hourly rate.
  • Comprehensive training and ongoing support.
  • The opportunity to make a real difference in patient care.
About Us

We are a leading provider of healthcare services, dedicated to delivering exceptional patient outcomes and experiences. Our team is passionate about making a positive impact on the lives of our patients and their families.