Customer Service Director

3 weeks ago

Sydney, New South Wales, Australia SAP Fioneer Full time

Customer Service Manager at SAP Fioneer: A Key Role in Driving Customer Satisfaction

  • SAP Fioneer is seeking a dedicated and results-driven Customer Service Manager to join our team. As a key member of our customer success team, you will be responsible for providing exceptional customer service and support to our clients.
  • In this role, you will work closely with our customers to understand their business needs and goals, and develop tailored solutions to meet their requirements. You will also be responsible for ensuring that our customers receive the highest level of service and support, and that their needs are met in a timely and efficient manner.
  • You will have the opportunity to collaborate with a talented team of professionals who share your passion for delivering exceptional customer service and support. You will also have the chance to develop your skills and knowledge in a fast-paced and dynamic environment.
  • The ideal candidate will have a strong background in customer service and support, and excellent communication and interpersonal skills. You will also have a proven track record of delivering results in a fast-paced environment, and be able to work well under pressure.

Requirements

  • Strong experience in customer service and support, preferably in a similar role at SAP Fioneer or another leading financial services company.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A proven track record of delivering results in a fast-paced environment, with a strong focus on customer satisfaction and service.
  • Strong technical skills, with a good understanding of SAP Banking environment and Cloud Delivery Models.
  • Ability to work well under pressure, with a strong focus on meeting deadlines and delivering results.

Benefits

  • Competitive salary and benefits package, with opportunities for career advancement and professional development.
  • Collaborative and dynamic work environment, with a talented team of professionals who share your passion for delivering exceptional customer service and support.
  • Opportunities for growth and development, with a strong focus on customer satisfaction and service.

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