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Health Information Services Officer

2 months ago


Sydney, New South Wales, Australia Healthscope Full time

Job Summary:

We are seeking a highly organized and detail-oriented Health Information Services Officer to join our team at Norwest Private Hospital. As a Health Information Services Officer, you will be responsible for maintaining medical records, ensuring accurate and timely documentation, and providing excellent customer service to internal and external clients.

Key Responsibilities:

  • Maintain medical records, including compiling, retrieving, and filing documents in a secure and confidential manner.
  • Sort and file medical records in a terminal digit filing system, ensuring accurate and efficient retrieval.
  • Cull medical records to be moved to off-site storage, ensuring compliance with Healthscope's policies and procedures.
  • Manage incoming telephone calls, responding to inquiries and providing information to clients.
  • Sort and file incoming correspondence, reports, and results, ensuring timely and accurate processing.
  • Provide health information to internal and external clients, adhering to Healthscope's Release of Information policy.

Requirements:

  • Excellent customer service skills, with the ability to work with diverse clients and stakeholders.
  • Well-developed oral and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Ability to work autonomously and within a team in a fast-paced environment, with a high level of attention to detail.
  • Demonstrated experience in Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

Desirable Criteria:

  • Experience in an administrative role in a healthcare setting, with knowledge of medical terminology and patient privacy principles.
  • Experience with WebPAS Patient Administration System, with the ability to navigate and utilize the system effectively.
  • Knowledge of healthcare policies and procedures, with the ability to apply them in a practical setting.

About Healthscope:

Healthscope is a leading provider of private healthcare in Australia, with a commitment to quality and safety for our patients, staff, and visitors. We are dedicated to creating positive, memorable experiences for our patients and their families, and we strive to make a difference in the lives of those we serve.