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Engine Field Service Technician

2 months ago

Wetherill Park, Australia Cummins Full time
Job Summary

We are seeking a skilled Engine Field Service Technician to join our team at Cummins. As a key member of our service team, you will be responsible for providing exceptional service to our customers by completing preventative maintenance and basic repair activities on engines and related components at the customer site with minimal direction.

Key Responsibilities
  • Preventative Maintenance: Completes preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
  • Basic Repairs: Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
  • Customer Service: Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.
  • Documentation: Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.
  • Training and Development: Completes training in line with skill and business requirements.
  • Vehicle and Tool Maintenance: Maintains service vehicle and tools for cleanliness and proper operation.
  • Health, Safety and Environmental: Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.
Competencies
  • Communication: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Accountability: Holding self and others accountable to meet commitments.
  • Planning and Alignment: Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
  • Health and Safety Fundamentals: Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
  • Diagnostics Application: Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
  • Electrical Knowledge: Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies basic electrical theories and electronics components knowledge using appropriate tools and procedures to diagnose and repair products safely and efficiently.
  • Electronic Service Tool Application: Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
  • Mechanical Knowledge: Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; applies mechanical principles and theories using appropriate tools and procedures to diagnose and repair products safely and efficiently.
  • Product Repair and Maintenance: Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
  • Service Documentation: Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
  • Technical Escalation: Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
  • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
Qualifications
  • Relevant Trade Qualification: Relevant Trade Qualification of Heavy Diesel Mechanic (Preferred)
  • Knowledge of Internal Combustion Engines: Knowledge of internal combustion engines, electrical and mechanical fault finding and repairs
  • Passion for Providing Outstanding Service: Passion for providing outstanding service to customers.
  • Strong Diagnostics Application: Strong Diagnostics Application
  • Ability to Navigate Electronic Service Tools: Ability to navigate the Electronic Service Tool and complete Service Documentation
  • Knowledge of Health and Safety Fundamentals: Knowledge of Health and Safety Fundamentals
  • Ability to Prioritize and Manage Time Effectively: Ability to prioritize and manage time effectively.
  • Current Driver's Licence: Current Driver's licence.