Staff Site Reliability Engineer

2 weeks ago

Sydney, New South Wales, Australia Servicenow Full time
About the Role

We are seeking a highly skilled Reliability Engineer to join our Site Reliability Engineering (SRE) team at Service Now. As a key member of our team, you will be responsible for ensuring the reliability and performance of our infrastructure, driving initiatives to improve system design, and promoting a culture of automation and scalability.

Key Responsibilities
  • Provide relief and sustainable resolution to issues within our infrastructure.
  • Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
  • Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
  • Drive a culture of intolerance to manual activity, resulting in a highly automated environment delivering scalable solutions.
About the SRE Team

The SRE team is a group of highly technical engineers who maintain and develop the reliability, scalability, and performance of the Service Now infrastructure. We are empowered to drive technical resolutions across the technology stack, from hardware to application, and all stops in between. Our goal is to drive down the number of incidents and reduce MTTR by combining software development, networking, and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity.

Requirements
  • Knowledge of Linux systems.
  • Coding experience, preferably in Python or Java Script.
  • Networking skills, including IP addressing and routing protocols.
  • Monitoring of systems, applications, and networks.
  • Uncompromising attention to detail.
  • Ability to work one weekend day on a 4 days/week work schedule.
Preferred Qualifications
  • Experience in cloud architecture or web applications engineering.
  • Experience in databases performance, replication, and high availability.
  • A bachelor's or master's degree in a technical area.
About Service Now

Service Now is an Equal Employment Opportunity Employer. We offer a culture of belonging, inclusivity, collaboration, and customer focus. Our top priorities are work-life balance and well-being, and we provide flexible work arrangements, competitive compensation, and generous benefits in a professional atmosphere. We are committed to creating an inclusive environment where all voices are heard, valued, and respected.

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