Veterinary Receptionist

Job Overview:

We are seeking a dedicated and compassionate Receptionist to join our team at Animal Emergency Centre Gold Coast.

Key Responsibilities:

Greet and assist pet owners and their animals with warmth and compassion

Manage a multi-line phone system, directing calls to the appropriate departments

Schedule appointments and manage patient admissions

Verify and update client information in the electronic medical records system

Assist with payment processing, insurance verification, and billing inquiries

Maintain a clean and organized reception area

Collaborate with the veterinary team to ensure efficient patient flow

Handle basic administrative tasks, such as data entry and filing

Our Ideal Candidate:

Available for a range of shifts, including evenings and weekends

Excellent customer service and interpersonal skills

Strong communication abilities, both written and verbal

Organised and detail-oriented with good multitasking abilities

Proficiency in using office software and basic computer skills

Ability to remain calm under pressure in emergency situations

Benefits:

Competitive compensation

Opportunities for professional growth in the veterinary field

A supportive and compassionate team environment

On-the-job training and skill development

Discounts on pet care services for your own pets

About Us:

We are a leading emergency and critical care veterinary hospital dedicated to providing high-quality, compassionate care to pets when they need it most.